Customer Service

We’re here to help you get the most out of KITA.

Whether you’re setting up your enterprise, managing inventory, or using the scanning and analytics features, our support team is committed to providing clear and timely assistance.

How We Can Help

You can contact us for support with:

  • Account access and login issues
  • Enterprise setup and management
  • Inventory, supplies, and product tracking
  • Scanning and data extraction concerns
  • Subscription and billing questions (if applicable)
  • Bug reports or technical issues
  • General product feedback and suggestions

Contact Us

Please include: Your registered email address, a brief description of the issue, and screenshots or sample data (if applicable). This helps us resolve your concern faster.

Support Hours

Monday to Friday
9:00 AM – 6:00 PM (Philippine Time)

We aim to respond to all inquiries within 1–2 business days. Response times may be longer during weekends, holidays, or system maintenance periods.

Self-Help Resources

We encourage users to check our resources for quick answers:

  • Help guides and walkthroughs
  • Feature explanations and FAQs
  • System updates and announcements

Feedback and Suggestions

We value your feedback. If you have ideas on how we can improve KITA or features you’d like to see, feel free to email us. Your input helps shape the future of the platform.

Service Limitations

While we strive to provide reliable support:

  • Customer Service does not offer legal, accounting, or business consulting advice
  • Resolution times may vary depending on issue complexity
  • Some requests may require verification before action is taken